FAQ

If you have other burning questions we weren’t able to address here, feel free to email.

Shipping & Tracking FAQ

Do you offer international shipping?

How long will my order take?

What should I do if my order is delayed or has not arrived yet?

Can I track my order?

My unique tracking code is not working?

Payment, Customs and Duties

Can I pay in my local currency?

What payment methods can I use?

My payment method was declined?

I think I was overcharged for my order?

Will I be charged customs duties?

Order Issues

Is one or more items missing from my order?

Can I cancel after I've placed my order?

Did I receive the wrong item?

Technology

Why are some LED light therapy devices FDA approved and some not?

Refund and Return

What is your refund policy?

When will I receive my refund?

I purchased a sale item, can I get a refund?

I received a product as a gift, can I return it?

I have already used a discount code, will my refund amount be adjusted?